Terms of Service

Ordering


We will not sell or deliver alcohol to anyone who is or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.
The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment.
We reserve the right not to accept any order.
All goods are offered subject to availability. We cannot guarantee the availability of specific vintages.
Products sold to trade customers are only for resale within the EEA.

Product

Our website checks stock against our distribution centre stock at the time of purchase so is not guaranteed as accurate in all circumstances.
We do offer a store stock guide on the product page, but cannot guarantee the availability or otherwise of any product at any store.
In the event that a product is unavailable after an order is placed, we shall contact you to arrange a replacement, or another acceptable arrangement for the completion of your order if substitutions have not been selected.
Substitutions

When opting for substitutions, this means when a product within an order is unavailable, we shall replace it with a similar product of equal or higher value.

Delivery


The Wines and Spirits Online Shop - We guarantee delivery within 2-7 days of your order, except where indicated on our store webpages. However, during peak periods or periods of adverse weather conditions, this may be extended.

Express 2 Day Delivery* - We work with a trusted courier partner. If they are unable to successfully deliver they will either leave your delivery in a safe place or leave instructions for you to re-book delivery.

Express 2 Day Delivery is a charged for service: refer to this webpage for further details. *Some exceptions apply. We do not deliver to the Channel Islands or destinations outside the UK

Prices


All prices are inclusive of UK VAT.
Promotional offers and prices are as stated, with no further discounts available.
Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. - We will not be obliged to supply goods at the incorrect price.
We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.
We offer an improved ‘Mix Six’ price to customers who order over 6 bottles.

Cancellations & complaints


You may cancel your order at any time until 14 working days after delivery. Should you decide to cancel, all charges to you will be refunded as soon as the goods are returned in a saleable condition to your nearest store.
In the event of a complaint please contact the store concerned if it refers to a particular order. Alternatively, email info@wines-and-spirits.co.uk giving as much detail as you can. All complaints will be acknowledged within 48 working hours and you can expect a full resolution of your complaint within a further 72 working hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential and will be attended to by a senior manager or director.